Terms of Service

Last updated: 14 July 2026

Seller identity

This online store is operated by [FULL LEGAL NAME], [NIF/DNI — add once registered], Madrid, Spain (“La Pichiteca”). Contact: hello@pichiteca.com.

Products and prices

All prices shown include Spanish VAT (IVA) where applicable. Shipping costs, if any, are shown before you confirm your order. We take care to describe products accurately; product images are illustrative and minor variations in colour may occur.

Orders and payment

A contract is formed when we send you an order confirmation email. We accept the payment methods shown at checkout, processed securely by our payment providers. We reserve the right to refuse or cancel orders in cases of obvious pricing errors or suspected fraud; in such cases any payment taken will be refunded in full.

Delivery

Delivery timeframes and destinations are described in our Shipping Policy. If an item becomes unavailable after you order, we will inform you promptly and refund the affected item in full.

Withdrawal, returns and guarantee

Your 14-day right of withdrawal and the 3-year statutory guarantee are described in our Returns & Refund Policy, which forms part of these terms.

Liability

Nothing in these terms limits any rights you have as a consumer under EU or Spanish law. We are not liable for delays or failures caused by events outside our reasonable control.

Applicable law and disputes

These terms are governed by Spanish law. Any dispute may be brought before the courts of the consumer's domicile in Spain. If you have a complaint, please contact us first at hello@pichiteca.com — we aim to resolve every issue directly and quickly.